Shipping policy

At Devos Outdoor, we work hard to get your order out quickly and accurately.

All orders ship from our warehouse in Utah.

Order Processing

Orders are processed in the order they are received. Most in-stock orders are processed within 1–3 business days, excluding weekends and holidays.

Please note that processing time is separate from shipping transit time. During high-volume periods, holidays, product launches, or severe weather events, processing times may be longer.

If there are any issues with your shipment of product arriving to your location, you must notify our customer service team within 30 days of order date.

Shipping Rates

We offer free standard shipping on orders over $299 shipped to the lower 48 United States.

For orders under $299, shipping rates are calculated at checkout based on your order, shipping address, and selected delivery method.

Orders shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, and other destinations outside the lower 48 states are not eligible for this free shipping offer unless otherwise stated at checkout.

Delivery Estimates

Shipping times shown at checkout are estimated transit times provided by the carrier. They are not guaranteed.

Delivery timelines may vary based on destination, weather, carrier delays, holidays, and other factors outside of our control.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear after your shipping label has been created.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate at checkout.

If you need to request an address change, contact us as soon as possible at cs@devosoutdoor.com. We cannot guarantee changes can be made after an order has been placed or once it has entered processing.

If a package is returned to us due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the order.

Lost, Delayed, or Marked Delivered Packages

If your package appears lost in transit, is significantly delayed, or is marked as delivered but you have not received it, please contact us at cs@devosoutdoor.com.

We will do our best to help you work with the carrier and review the issue. However, once a package has been transferred to the carrier, delivery timing and final delivery are outside of our direct control.

Damaged Shipments

In the event that your order arrives damaged in any way, please email us as soon as possible at cs@devosbrands.com with your order number, phone number and photos of the packaging and item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Split Shipments

Some orders may ship in multiple packages. If that happens, you may receive multiple tracking numbers, and items may arrive separately.

P.O. Boxes

We do not guarantee delivery to P.O. boxes for all products. If a shipping method or product is not eligible for delivery to a P.O. box, we may contact you to request a physical street address.

International Shipping

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Devos Outdoor is not responsible for these charges if they are applied and are your responsibility as the customer.